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IMAP Settings - + Pop Outgoing MS

IMAP Mail Protocol

IMAP is a more interactive mail system where the remote mailserver and the local mail client (on your computer e.g. thunderbird, outlook, mail) communicate with each other.

If you are simply managing a couple of email accounts and access them from, perhaps, a single computer and possibly a mobile device, PO3 will be more than enough for your needs.  There is extra complexity iin the IMAP setup and management which will probably not be worth the effort.  We do not recommend using IMAP unless you have specific use for the extra functionality.

See the POP3 set up here.

If you demand more from your email or perhaps have used IMAP extensively in the past, use the instructions below to set up your email account in IMAP.

Please be aware that IMAP will leave mail on your mailserver by default.  This may cause your account to fill up quickly.  Also all actions that you create on your home computer will be "synced" to the remote server

NOTE: You must always use secure connections to the Smartmail mail server

Read more about IMAP here

  • Email Address:  (doubles as username - use full address).
  • Password : (Available in Global Site Details).
  • Incoming Mail Server:  mail.smartmailhq.com.
  • Outgoing Mail Server:  (the Mail Server that your ISP has provided you - this has no connection to SmartSpace).
  • Email Type:  IMAP
  • Connection Security Option(preferred): STARTTLS use Port 143
  • Connection Security Option (alternative): SSL (SSL/TLS) use Port 993
  • Authentication Method: Normal Password
  • Webmail (Desktop):  https://smartmailhq.com
  • Mobile webmail: https://smartmailhq.com/SOGo

IMAP Settings for MAC Mail

Please note: You should use keep your Mac system up to date. Some older versions of Mac Mail can have problems with secure connections to mail servers.

Account Information Tab

Important fields for account information:

Email Address: Full email address

Username: Full email address

Outgoing Mailserver: The name of the outgoing mail server profile (see below)

imap incoming settings

 

Advanced Settings Tab

The first 3 settings in this panel need to remain as shown, but the final 2 can be varied

The settings in the lower portion of the panel need to remain exactly the same

Advanced Settings

IMAP Settings for Outlook

Click here for more detail on setting up IMAP for later Outlook versions

Outgoing Server Profile Selection

Select from the Smartmail profile (usually smtp.smartmailhq.com)

Set all the relevant settings as below

Use the same authentication details as previously including full email address

Outgoing settings

 

Click here to read more about transferring your POP account to an IMAP account

Read how to transfer IMAP account from one account to another

Here is an IMAP transfer tool if needed (Service that we would charge for)

Secure Outgoing Server (All protocols)

NOTE!! Please use only when you do not have an outgoing server provided by your ISP or if your ISP's server is not secure.

Using the outgoing server provided by your ISP will usually provide a more stable/trusted connection less likely to be affected by unusual local factors.

Use port: 587

Encryption: STARTTLS (or try SSL/TLS if necessary )

If the outgoing settings above will not connect, use the alternative settings below:

Alternative port: 25

Alternative secure protocol: STARTTLS

Please note!! You must always sign in to the server when sending mail through a Smart Mail mailserver.

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